Portfolio

About Me

I'm Richard Lorenzo, an IT Network & Systems Administrator based in Medicine Hat, Alberta. I provide Level I/II technical support across enterprise Windows environments, Microsoft 365, and network infrastructure. I graduated from Medicine Hat College in April 2026 and hold CompTIA A+ and Cisco CCNA certifications. I like building labs, breaking things, and fixing them better.

●Open to work Get in touch ↓PDF Download Resume

Skills

Support & ITSM

Incident & Service Requests Ticket Documentation Escalation Management Onboarding / Offboarding Asset Management Zoho Desk ServiceNow (familiar)

Microsoft Cloud & Identity

Microsoft 365 Admin Exchange Online SharePoint / Teams Entra ID (Azure AD) MFA / Conditional Access Microsoft Intune

Networking

TCP/IP DNS / DHCP VLANs VPNs Routing (OSPF, BGP) Switching Wireless Networking Firewall Concepts

Infrastructure & Servers

Active Directory Group Policy DHCP Automation (PS) DNS Migration Windows Server Admin Proxmox Virtualization NFS

Security

Endpoint Protection AD Security Hardening Vulnerability Remediation LDAP Signing Network Monitoring

Tools & Scripting

PowerShell Remote Desktop (RDP) PuTTY / SSH Wireshark Nmap Metasploit (academic) Git

Projects & Certifications

CompTIA A+

Foundational IT certification covering hardware, operating systems, networking, mobile devices, and troubleshooting.

Cisco CCNA 200-301

Networking associate certification covering routing and switching, IP services, network access, and security fundamentals.

Experience

IT Support Technician (Freelance)

Great River Financial Services Inc. · Medicine Hat, AB · Dec 2024 – Present

Provided remote and onsite technical support for end-user hardware, peripherals, and networked devices across small business client environments
Diagnosed and resolved Windows OS, networking, and connectivity issues
Supported IP-based systems, servers, and network infrastructure with secure configurations
Performed site surveys and documented technical findings, risks, and remediation actions

IT Support Technician / Practicum

Medicine Hat College · Medicine Hat, AB · Sep 2025 – Apr 2026

Delivered Level I/II technical support for Windows 10/11 systems in an enterprise client environment
Diagnosed and resolved network issues including DNS, DHCP, permissions, and wireless connectivity
Deployed, configured, and supported end-user devices, peripherals, and mobile equipment
Contributed to Active Directory administration including user account management, Group Policy, and onboarding and offboarding workflows

Education

IT: Network and Systems Administration

Medicine Hat College · Graduated April 2026 · GPA 3.7 / 4.0

Diploma program focused on enterprise networking, Windows Server administration, Active Directory, and cybersecurity principles. Coursework: Networking Fundamentals, Systems Administration, Windows Server, Cybersecurity Principles.

IT: Software Development

Medicine Hat College · GPA 3.7 / 4.0

Diploma focused on web development, .NET Framework, C# ASP.NET, database design, and cybersecurity concepts. Built and deployed web applications to Azure. Skills: Microsoft SQL Server, Algorithms, and more.

Contact

Currently open to IT support, networking, and sysadmin roles across Alberta. Graduated April 2026 and available for work now.

@Email rj.lorenzo12@gmail.com #Phone (403) 957-2677 inLinkedIn rj-lorenzo </>GitHub richard-gits-it