// INITIALIZED :: MEDICINE HAT, AB

RICHARD
LORENZO

IT NETWORK & SYSTEMS ADMINISTRATOR

IT Networking & Systems Administration diploma candidate at Medicine Hat College (Apr 2026). Field Service Technician at Great River Financial Services and Technical Support Student at MHC. CompTIA A+ and Network+ certified. Building labs, breaking things, and fixing them better.

View Projects Get in Touch
3.7
GPA / 4.0
A+
CompTIA Certified
N+
Network+ Certified
01
// CAPABILITIES
TECH STACK & SKILLS
IT Support & Service Desk
Incident Handling Ticket Documentation Endpoint Support User Troubleshooting Knowledge Base Escalation Handling Zoho Ticketing
Endpoint & OS
Windows 10/11 Device Imaging BIOS / Driver Updates Laptop / Desktop / Printer Microsoft 365 Azure AD Endpoint Manager
Networking
TCP/IP DNS DHCP Wireless Support Network Diagnostics VLANs Access Point Support
Windows Server & AD
Active Directory Group Policy (GPO) DNS Server DHCP Server Users & Permissions Domain Environments
Tools & Scripting
PowerShell Remote Desktop (RDP) PuTTY SSH Proxmox Linux (Debian) Git / GitHub
Certifications
✓ CompTIA A+ ✓ CompTIA Network+ ⟳ CCNA (Pursuing) ⟳ Security+ (Planned)
02
// CASE STUDIES
PROJECTS
001 Featured Lab
Mini Enterprise Home Lab

Designed and deployed a Windows Server domain environment with Active Directory, DNS, and DHCP. Configured users, groups, permissions, and Group Policy in a full enterprise-style setup. Troubleshot authentication, DNS resolution, and client connectivity across domain-joined systems.

Windows Server Active Directory DNS DHCP Group Policy
READ FULL ARTICLE →
> Windows Server domain deployed
> AD users, groups & permissions configured
> Group Policy enterprise-style setup
> DNS resolution & DHCP scope managed
> Client connectivity troubleshot & resolved
// STATUS: OPERATIONAL
002 Home Lab
Pi-hole Network-Wide Ad Blocker & DNS

Deployed Pi-hole DNS server in a Proxmox LXC container providing network-wide ad blocking. Implemented 300,000+ domain blocklists targeting malware, phishing, tracking, and telemetry. Achieved 20–30% query blocking rate across all connected devices.

Pi-hole Proxmox LXC DNS Linux (Debian)
READ MORE →
003 Security
Cloud Honeypot Monitoring Lab (OCI)

Deployed a cloud-based Linux honeypot on Oracle Cloud Infrastructure to observe unauthorized access attempts. Monitored SSH auth activity and network traffic to identify brute-force and reconnaissance behavior.

Oracle Cloud (OCI) Linux SSH Security Monitoring
READ MORE →
03
// WORK HISTORY
EXPERIENCE
DEC 2024 — PRESENT
Field Service Technician
Great River Financial Services Inc. // Medicine Hat, AB
  • Provided technical support for end-user hardware, peripherals, and networked devices
  • Diagnosed and resolved Windows OS, networking, and connectivity issues
  • Supported IP-based systems, servers, and network infrastructure with secure configurations
  • Performed site surveys and documented technical findings, risks, and remediation actions
SEP 2025 — APR 2026
Technical Support Student
Medicine Hat College // Medicine Hat, AB
  • Delivered Level I/II technical support for Windows 10/11 systems in enterprise client environments
  • Diagnosed and resolved network issues including DNS, DHCP, permissions, and wireless connectivity
  • Deployed, configured, and supported end-user devices, peripherals, and mobile equipment
  • Created and maintained knowledge base documentation for recurring hardware and software issues
  • Explained technical solutions clearly to non-technical users using IT service management practices
04
// CREDENTIALS
EDUCATION & CERTIFICATIONS
IT: Network and Systems Administration
Medicine Hat College
SEP 2025 — APR 2026
Diploma program focused on enterprise networking, Windows Server administration, Active Directory, cybersecurity principles, and systems administration. Skills: Active Directory, Network Administration, and more.
IT: Software Development
Medicine Hat College
GPA: 3.7 / 4.0
Diploma focused on web development, .NET Framework, C# ASP.NET, database design, and cybersecurity concepts. Built and deployed web applications to Azure. Skills: Microsoft SQL Server, Algorithms, and more.
// CERTIFICATIONS
CompTIA A+
CompTIA Network+
Cisco CCNA (Pursuing)
CompTIA Security+ (Planned)
05
// INITIATE CONNECTION
CONTACT

Currently open to IT support, networking, and sysadmin roles in Alberta. Graduating April 2026. Available for work now. Let's build something solid.

@ rj.lorenzo12@gmail.com # (403) 957-2677 in linkedin.com/in/rj-lorenzo </> github.com/richard-gits-it ↓ Download Resume / CV
richard@mhc:~
richard@mhc:~$ whoami
Richard Lorenzo — IT Network & SysAdmin
richard@mhc:~$ cat status.txt
AVAILABLE :: Apr 2026 Grad
richard@mhc:~$ cat location.txt
Medicine Hat, AB, Canada - Open to Relocation
richard@mhc:~$ cat certs.txt
CompTIA A+ | CompTIA Network+
richard@mhc:~$ cat skills --top
AD • DNS • Windows Server • PowerShell • TCP/IP
richard@mhc:~$ ping opportunities
PING opportunities... awaiting response
richard@mhc:~$